Last Updated: January 2024

1. Introduction

Giftsstudio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our interior design services. We operate in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, postal address, phone number, and other contact information you provide when contacting us or requesting services
• Project Information: Details about your interior design project, property information, preferences, and requirements
• Derivative Data: IP address, browser type, operating system, access times, and pages viewed on our website
• Financial Data: Payment information when you engage our services (processed securely through third-party payment processors)
• Communication Data: Records of correspondence, including emails, phone calls, and messages

3. How We Use Your Information

We use the information we collect to:

• Provide interior design services and respond to your enquiries
• Process transactions and manage project contracts
• Send you project updates, design proposals, and service-related communications
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our legal rights
• Send marketing communications (only with your consent, which you can withdraw at any time)

4. Legal Basis for Processing

Under the Australian Privacy Principles, we process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contract with you for interior design services
• Legitimate Interests: To operate our business, improve our services, and communicate with clients
• Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share information we have collected about you in certain situations:

• Service Providers: With third-party service providers who assist us in operating our website, conducting business, or serving clients (e.g., web hosting, email services, payment processing)
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others
• With Your Consent: For any other purpose disclosed to you with your consent

6. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Options

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Office of the Australian Information Commissioner, to protect your data in accordance with the Australian Privacy Principles.

9. Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Project-related data is typically retained for 7 years after project completion for legal and accounting purposes. Marketing data is retained until you withdraw consent or unsubscribe.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

11. Third-Party Services

Our website uses third-party services that may collect information about you:

• Google Analytics: We use Google Analytics to analyse website usage and improve our services. Google Analytics uses cookies to collect anonymous information about your use of our website. You can opt out via Google Analytics Opt-out Browser Add-on.
• Google Ads Conversion Tracking: We may use Google Ads to track conversions from our advertising campaigns. This service uses cookies to measure ad performance.
• Google Ads Remarketing: We may use remarketing to show you relevant ads based on your website visits. You can opt out via Google Ads Settings.
• Google Maps API: We may use Google Maps to display location information. Google Maps may collect location data when you interact with maps on our website.

These third-party services have their own privacy policies. We encourage you to review them.

12. Cookie Usage

We use cookies and similar tracking technologies on our website. For detailed information about our cookie usage, please see our Cookies Policy.

13. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or our data practices, please contact us:

Giftsstudio
Address: Level 1/4 Bond St, South Yarra VIC 3141
Phone: +61398261266
Email: info@giftsstudio.world

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not addressed your concerns adequately. Visit www.oaic.gov.au for more information.